Automatic messages on Instagram are a great way to ensure that your followers always receive a quick response, even when you’re not available, because long waiting times or silence in response to an inquiry reflect poorly on your profile and your business.
This feature offered by Instagram allows you to set up automatic replies for the direct messages you receive on your profile, and activating it can significantly improve the user experience and the efficiency of your communication.
To set up automatic messages, go to your profile settings and select the “Messages” option. Here, you can create custom autoresponders for different types of queries. This tool is especially useful for business accounts that receive a large volume of daily messages, which can be typed and therefore given a series of predefined responses, taking into account that many users ask the same or similar types of questions.
Using automated messages not only improves your efficiency, but also demonstrates to your followers that you value their time and are committed to providing quality service, while preventing you from having to spend hours answering the same type of questions. Doing it manually, in case you have many followers, can be time-consuming and even penalize your time available for content creation or running your business.
Make sure, however, to regularly review and update your autoresponders to keep them relevant and useful, and avoid impersonal and mechanical answers as talking to a machine is not always pleasant for many users who may be repulsed by a very cold or standardized response.
